How to Delete/Restore a Device

Deleting  a device from your account should only be done when a device has been  replaced or will not be used again.  Upon deletion, ALL previously  recorded readings will be deleted along with the device.  Please export  and save any readings you may need before deleting a device from your  account.

If you have received a replacement device or upgrade,  remember to delete the old device from your account (after saving any  readings you may need) to avoid being billed for two devices.

 

Steps

  1. Navigate to "Devices -> Device List" in your Sensor Cloud account

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  2. You  will see a list of your devices.  Find the device you wish to remove  and select "Delete" on the right hand side of your screen

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  3. You will then be prompted to ensure you want to delete the device.  Select "Yes, I'm sure." and click "Delete"

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Restore a Deleted Device

Restoring  a previously deleted device can only be done by a TempAlert employee.   You will just need to provide the 20-digit device ID.

Once you have the device ID, please email support@tempalert.com or give us a call at 866-524-3540  between 9AM - 5PM EST.

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