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Device will not register to Sensor Cloud

Last Updated: Aug 03, 2016 10:54AM EDT




Sometimes a WiFi Device will not register on Sensor Cloud. This guide provides some common reasons for this issue. 

Customer Sensor Cloud Plan
 

  • Sensor Cloud only allows customer's who are on the free plan to have one device and one user on their account. In order to remedy this issue, customers will either need to create an additional account or contact us to upgrade your plan.

Previously Registered Device
 
  • Often times customers may have a WiFi device that may have been registered and connected to another account. We advise that customers do not delete the device as it still remains tied to the account. Please contact us instead and have the Device ID number on hand.
     
    • ‚ÄčIn order to locate the Device ID number for the WiFi device, customers should access the Developer Mode Console (10.99.99.1), and navigate to the "Alarm Settings" Tab. 
       
    • In the "Use Sensor Cloud" dropdown box select "Yes", and the device ID number should appear.

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