The Sensor Cloud WiFi device features error and debug logs that contain detailed information about problems that may occur on the device. This technote will explain how to retrieve your error log and send it to our support team for assistance.
Note: Do not unplug your WiFi device from power after experiencing an issue; shutting down the device deletes all error and debug log data.
- Using an Ethernet cable connect the device to your computer’s port to the device’s PC port. Like shown here.
- Type 10.99.99.1 in your browser to connect to the devices web interface.
- From the Help tab, click View error log or View debug log. If you do not see the help tab follow this link to instructions on how to access it.
- Copy and paste the error and/or debug log data into an open email message, and reply to your existing support case or go here to open a new support case ticket. Someone from our support team will contact you with further information regarding how to resolve your issues.