TempAlert Support

Search articles and video's to get the most out of your Temperature Alert Device


Troubleshooting

  • Updating Firmware

    The latest firmware version should always be used to ensure the best functionality and reliability from your device. New firmware versions will be released for quite some time after the launch of a product. Be sure to check your product download page to ensure your device stays up to date. Updati...

    Feb 23, 2017 02:06PM EST
  • Device will not register to Sensor Cloud

    Sometimes a WiFi Device will not register on Sensor Cloud. This guide provides some common reasons for this issue. Customer Sensor Cloud Plan Sensor Cloud only allows customer's who are on the free plan to have one device and one user on their account. In order to remedy this issue, customer...

    Aug 03, 2016 10:54AM EDT
  • How to Perform a Factory Reset

    Performing a factory reset will restore the device to it's initial factory settings. This will remove any changes made by the user, including alarm and notification settings. It will also reset the credentials needed to access developer mode settings. A factory reset should only be used if all other...

    Aug 17, 2016 02:14PM EDT
  • Setting up & Troubleshooting Gmail for SMTP

    This article provides a walkthrough on how to set up Gmail for your SMTP Server. Successfully setting up your mail server gives your device access to send out emails on a specific mailing network. Steps for Gmail setup In Developer mode (10.99.99.1), navigate to the "Mail Settings" tab. Cl...

    Aug 17, 2016 02:11PM EDT
  • Location of Error and Debug Logs

    The Sensor Cloud WiFi device features error and debug logs that contain detailed information about problems that may occur on the device. This technote will explain how to retrieve your error log and send it to our support team for assistance. Note: Do not unplug your WiFi device from power afte...

    Aug 03, 2016 10:56AM EDT
  • Troubleshooting Date and Time Settings

    This guide provides information on how to setup and troubleshoot the date and time settings for the WiFi device. These settings are available in developer mode. Settings to Check The WiFi device uses NTP to automatically set it's time. You can see the NTP settings by accessing the the "Prefer...

    Aug 17, 2016 02:19PM EDT
  • Troubleshooting Offline WiFi Device

    Overview This technote provides a walkthrough on how to troubleshoot your offline Wifi device. The WiFi devices run directly off of your network's settings, and can often times lose connection. Note: If you're experience frequent inexplicable drops in connection make sure you're on at least firmwa...

    Aug 03, 2016 11:19AM EDT
  • WiFi Troubleshooting - Video

    Oct 31, 2016 07:15PM EDT
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